Value Stream Mapping

A fundamental and critical tool, to address what many companies find difficult to do: making a fundamental change in business processes such as administrative, professional, and transactional activities. You will see how the key elements of lean thinking and value-stream mapping apply to such activities by identifying key processes to tackle, drawing an accurate current-state map of each process, applying lean principles to envision a leaner future-state for each process, and implementing the future-state in a way that can be sustained.


Through instruction, discussion, group activities, and hands-on exercises, you will learn how to:

  • Identify a business process
  • See the entire value stream
  • Map the value stream to identify and eliminate waste
  • Redesign the value stream for improved cost, service, and quality
  • Create contemporary lean metrics to understand the performance of value streams
  • Connect improved enterprise communication with bottom-line performance
  • Improve customer response and service

Service Outline: Lean Business Thinking

  • Basic lean terms, such as workwork processcustomersuppliervaluevalue stream, and lean
  • The fundamental approach of lean
  • Key lean principles
  • What it means for an organization to be lean

Identification of waste in non-production value streams

  • Definition of waste
  • 7 types of waste
  • What waste looks like in a business process

Current-State Value-Stream Map

  • What is a value-stream map?
  • Benefits of value-stream mapping for business and service processes
  • Current-state mapping icons
  • Business process metrics supporting value-stream transformation
  • Use of the value-stream mapping tool to document and analyze a current-state map
  • Case study: Apply lean thinking to develop a current-state map

Future-State Value-Stream Map

  • Lean business process in value-stream terms
  • Identification of the problems to be addressed in a future-state design
  • Future-state mapping icons
  • Case study: Use a 5-step process to develop a future-state map
  • Summary of results: potential impact of the changes made in the future-state map

Achieving the Future State

  • Recommendations to improve planning and implementation
  • What you need agreements on to create a plan
  • Goals and Actions
    • PDCA: the driving force for successful future-state implementation
    • Development of meaningful metrics to assess the effectiveness of improvements